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Getting Started

Set up your account, first search, onboarding guide

4 articles

Billing & Plans

Pricing, upgrades, invoices, cancellation

5 articles

Account & Security

2FA, password reset, sessions, privacy

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AI Scoring & Enrichment

Lead scores, pitch angles, pain points, ROI

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Integrations & API

Google Sheets, Zapier, HubSpot, webhooks

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Troubleshooting

Search issues, limits, missing data

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Frequently Asked Questions

Your 7-day free trial starts the moment you create your account. You get 2 searches to use anytime within those 7 days, each search returns up to 5 leads with full AI scoring and enrichment. No credit card is required. We'll email you before your trial expires. After the trial, you can upgrade to a paid plan or your account will have limited access until you subscribe.

After logging in, navigate to the Search page from the sidebar. Enter an industry and location, for example, "dentists in Chicago" or "real estate agencies in Lagos". Optionally add a service context to help our AI personalize pitch angles for your offering. Click "Start Search" and iLeadX will scrape Google Maps, enrich business profiles, and score every lead, all in under 2 minutes.

A service context tells our AI what you offer, so it can generate pitch angles that are relevant to your business. For example, if you sell CRM software: "We provide CRM software that helps businesses manage customer relationships, automate follow-ups, and track sales pipelines." The AI uses this to write pitches like "Your team would benefit from automated follow-ups that ensure no lead falls through the cracks." Set your default service context in Settings. Pro/Enterprise users can change it multiple times per month.

Use industry + location format. Be specific, "commercial real estate agencies" works better than "real estate". Try "coffee shops with drive-through" or "boutique hotels". The platform searches Google Maps in real time with live ratings and reviews. Use the service context field to describe what you sell, this dramatically improves pitch angle quality.

iLeadX offers five plans:

  • Free Trial, $0/mo, 2 searches, 5 leads/search, basic AI scoring, CSV export
  • Starter, $29/mo, 10 searches/month, 5 leads/search, 50 AI scores, email & phone extraction
  • Growth, $79/mo, 100 searches/month, 15 leads/search, unlimited AI scoring, Google Sheets, Slack, Zapier, pain point detection, weekly PDF reports
  • Pro, $199/mo, 500 searches/month, 30 leads/search, HubSpot CRM, webhooks, API access, revenue leakage analysis, 3 team members, branded PDF reports
  • Enterprise, $499/mo, 1,000 searches/month, 50 leads/search, Salesforce, SSO, DPA, custom AI models, white-label reports, dedicated account manager, 10+ team members

See our Pricing page for a full comparison.

We accept:

  • Card & Bank Transfer, Processed securely by Flutterwave (Visa, Mastercard, Verve, bank transfers)
  • Cryptocurrency, USDT payments processed by NOWPayments

All payments are in USD. Card numbers never touch our servers, processed directly by Flutterwave's PCI-compliant infrastructure. Annual billing saves you 17%.

Upgrading: Upgrade instantly from your Billing page. We'll prorate your billing.

Downgrading: Takes effect at the end of your current billing period. You keep your current features until then.

Cancelling: Cancel anytime from Billing. You retain access until period end. No prorated refunds. See our Refund Policy.

Your lead history and data are preserved for 90 days after cancellation (longer for Growth+ plans). Reactivate within that window and everything is exactly as you left it. Export all your leads before cancelling from Settings → Privacy & Data.

New subscribers may request a full refund within 48 hours of initial purchase. After 48 hours, subscriptions are non-refundable except for extended Platform unavailability (72+ hours continuous downtime). Cryptocurrency payments are non-refundable. See our Refund Policy.

Every lead receives a score from 1–100 based on 15+ signals analyzed by DeepSeek AI:

  • 80–100 (Hot), Strong online presence, high ratings, many reviews, active social media. Contact within 48 hours.
  • 55–79 (Warm), Good potential, may have gaps. Worth pursuing with a personalized approach.
  • 25–54 (Cool), Limited online presence. May still be viable.
  • 1–24 (Cold), Minimal digital footprint. Low priority but not worthless.

Includes an Urgency Indicator showing which leads need your service right now based on review pain points.

DeepSeek AI analyzes each lead's business profile, customer reviews, ratings, online presence, and your service context to write personalized outreach messages. Each pitch references real data, review counts, star ratings, specific pain points. Pro/Enterprise plans get multiple angles (up to 5 variants): Empathy, ROI, Urgency, Data-Driven, and Direct. Sales teams report 3x reply rates vs generic templates.

Pain point detection analyzes every customer review for recurring complaints, categorized by frequency and severity. Example: if a dental practice has reviews mentioning "long wait times" or "billing surprises," pitch angles become: "Your patients mention wait times in 12 reviews, our scheduling software reduces wait time by 40%." Pro/Enterprise plans include revenue leakage estimates, dollar figures for what each pain point costs the business.

Available on Pro and Enterprise plans. Calculates estimated monthly revenue lost to specific pain points. Example: a restaurant with complaints about "no online ordering", the AI estimates revenue lost to competitors who offer it. Based on industry benchmarks, review sentiment, and market data. Enterprise plans include evidence-backed estimates with competitor comparisons. Lead your pitch with ROI: "We can help you recover an estimated $2,450/month in lost revenue."

We extract emails directly from business websites with 90%+ accuracy. Our enrichment engine visits multiple pages (homepage, contact, about, team) to find all discoverable contacts. Higher plans extract all emails and include WhatsApp numbers. Pro/Enterprise plans include email verification checks. We recommend verifying contact details before outreach, especially for high-value prospects.

Yes. On Growth and higher plans, re-enrich and re-score any lead from their Company Profile page. This re-visits the website for updated contacts, social profiles, or tech changes, then runs fresh AI analysis. Re-score limits: Growth 1,500/month, Pro 15,000/month, Enterprise 50,000/month. Useful for aging leads or pre-follow-up intelligence.

Go to Settings → Security → Two-Factor Authentication. Click "Enable 2FA" and scan the QR code with your authenticator app (Google Authenticator, Authy, Microsoft Authenticator). Enter the 6-digit code to verify. You'll receive 8 backup codes, save these somewhere safe. If you lose access to your authenticator, use a backup code to regain access. 2FA is available on all plans and mandatory for admin accounts.

iLeadX is SOC 2 compliant with enterprise-grade security:

  • Encryption: TLS 1.3 in transit, 256-bit SSL, Argon2id password hashing with salting
  • Authentication: JWT tokens with automatic refresh, TOTP 2FA, OAuth (Google/LinkedIn), account lockout after 5 failed attempts
  • Infrastructure: cgroups v2 CPU isolation, systemd with MemoryMax limits, Nginx with HSTS/CSP/CORS
  • Monitoring: Real-time health checks, 9-tier admin dashboard, audit logging with cryptographic integrity verification
  • Stress Tested: 11/11 penetration tests passed, 0 critical vulnerabilities

See our Security page for full details.

After 5 failed login attempts, your account is automatically locked. To recover:

  1. Use Forgot Password, sends a reset link and auto-unlocks your account (unless manually locked by admin)
  2. Lost email access? Contact us via Live Chat or Email Support below
  3. Lost your 2FA device? Use a backup code during login, then reconfigure 2FA in Settings

You'll receive an email notification when your account is locked.

Go to Settings → Security → Sessions. View all active sessions with device type, browser, IP address, and location. Revoke individual sessions or click "Sign Out Everywhere" to log out all devices. Sessions auto-expire after 60 minutes of inactivity. Pro/Enterprise users can enforce 2FA for all team members.

Available on Growth and higher plans. Go to Settings → Integrations → Google Sheets and click "Connect." You'll be redirected to Google's OAuth screen. Once connected, export any lead or batch directly to Sheets from History or Search results. Pro/Enterprise plans enable auto-sync, new leads flow to Sheets automatically. Enterprise includes live syncing.

Available on all plans. From History or Search results, select leads (or "Select All"), click Export → "CSV." Downloads immediately. Includes all lead data: company name, address, phone, email, website, rating, reviews, AI score, pitch angles, pain points, social profiles, and tech stack. Free: 3 exports; paid plans: unlimited.

iLeadX integrates with:

  • HubSpot CRM, Auto-create contacts with AI scores and pitch angles (Pro & Enterprise)
  • Salesforce, Full sync (Enterprise)
  • Google Sheets, One-click export, auto-sync on Pro+
  • Zapier, Connect to 5,000+ apps
  • Slack, Hot lead alerts to your sales channel
  • Mailchimp, Add leads to email campaigns
  • Notion, Sync leads to your workspace
  • Webhooks, Send lead data to any custom endpoint
  • REST API, Full API access (Pro & Enterprise)

See our Integrations page.

Available on Pro and Enterprise plans. Go to Settings → Integrations → Webhooks, add your endpoint URL, and select trigger events (lead created, scored, exported, etc.). Each webhook sends a JSON payload with full lead data. Configure multiple endpoints with different triggers. Enterprise includes unlimited webhooks with custom headers and retry logic.

Several factors affect results:

  • Plan limits: Free/Starter: 5 leads/search, Growth: 15, Pro: 30, Enterprise: 50
  • Location specificity: Rural or very specific locations may have fewer Google Maps listings
  • Industry keywords: Try broader terms if initial search returns few results
  • Google Maps coverage: Some regions have limited coverage

Broaden your location or industry terms. Searches returning zero results are not charged.

Most searches complete in under 2 minutes. If longer:

  • System queue: High traffic may queue your search, queue position shown on search page
  • Website enrichment: Slow or anti-bot-protected websites can delay individual leads
  • Stuck jobs: Searches running >15 minutes are auto-marked failed and quota is refunded

Concurrent search limits: Free/Starter: 1, Growth: 3, Pro: 5, Enterprise: 15.

Not all businesses publish contact information. Some use contact forms, have single-page sites, use anti-bot protection, or only list social media. Leads with missing contacts still include AI scores, review analysis, and pitch angles. Re-enrich later (Growth+), contact info may become available if the business updates their website.

Existing leads and data remain fully accessible, you just can't run new searches until your next billing cycle or upgrade. Options:

  • Upgrade your plan from Billing, new limits take effect instantly
  • Wait for billing cycle reset, limits refresh on your billing date

Unused searches do not roll over. Track usage on your Billing page.

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